Service + Support

Our Service and Support division helps foster enduring partnerships, allowing customers to stick with Safetell as their security needs change over the years.

24/7 Services + Support

We are a leading designer, manufacturer, installer and maintenance provider of a wide range of Physical Security, Cash Management and Counter Terror solutions. For over 30 years, our Service Division and has been instrumental in building our reputation as a premium security supplier and servicer.

Our extensive range of products, from Physical Security (Inc. Security Doors and Partitions, Counterworks, Security Screens and Interlocking Doors) to Cash Management (Inc. Safes, Storage and Transfer Units) are all an essential part of Safetell’s ‘Repair, Not Replace’ ethos wherein We pride ourselves on providing the very best in operational service and repairs; allowing us to repair the damaged and/or broken systems quicker, saving you costs and getting you up and running quicker.

Our nationwide 24/7 coverage ensures you will always be protected and open for business, whether it’s on-the-phone or through call-out, our knowledgeable technical support and engineering team will try to resolve your issue as smoothly as possible. Over the years, we’ve provided support for a wide range of high street brands, both retail and banking, as well as corporate office work.

Fully Accredited Service Team

Safetell is pleased to be able delighted to provide a fully vetted staff of Security Industry Authority (SIA) checked employees on all our site visits to BS7858:2012. This means that our staff can be trusted to provide full and trusting support when dealing with your security.

Third-Party Solution Support

We are always happy to help resolve issues, even if you purchased your solution elsewhere. Our unique combination of comprehensive stock levels and decades of support experience means that 95% of all call-outs are resolved on the first visit, meaning your business experiences minimal disruption.

Established in the late 1980s, Safetell’s Service proposition and service culture is based around a strong ethos that continues to this day. The renowned Safetell support infrastructure ensures peace of mind and minimises out-of-hours calls.

Our Service Team is built from an in-house team of experts with a vast wealth of knowledge on-hand to fix and repair a wide variety of security products

Building Security + Staff Protection

From bullet resistant Counters + Service Desks, target hardened partitions and Blast Resistant doors, to electronic moving screens and interlocking door units, Safetell provides a wide variety of solutions to keep your organisation secure.

24/7 SUPPORT

Nationwide call-out from vetted engineers

SPECIFICATION CHECKER

Unsure about a requirement? Check with our experts

Installation

Our installation team help take the stress away

NEED A SECURITY SOLUTION?

WE CAN HELP

We are fully accredited