Service + Support

Our Service and Support division helps foster enduring partnerships, allowing customers to stay with Safetell as their security needs change over the years.

24/7 Call-Out + Support

We are a leading designer, manufacturer, installer and maintenance provider of a wide range of Physical Security, Cash Management, Asset Protection and Counter Terror solutions. For over 30 years, our Service Division has been instrumental in building our reputation as a premium security supplier and servicer, extending the life of your products and reducing operating costs.

Our extensive range of products, from physical security solutions, such as security doors, security partitions, counters, windows and airlock doors to asset protection solutions, such as transfer hatches and cash protection solutions are all covered by Safetell’s ‘Repair, Not Replace’ ethos. We pride ourselves on providing the very best in operational service and repairs; allowing us to repair the damaged and/or broken systems quicker, saving you costs and reducing operational downtime.

Our nationwide 24/7 coverage ensures you will always be protected and open for business, whether it’s on-the-phone or through call-out, our knowledgeable technical support and engineering team will try to resolve your issue in no time at all.

Over the years, we’ve provided support for a wide range of high street brands, both retail and banking, as well as corporate offices.

Fully Accredited Service Team

Safetell is delighted to provide a fully vetted staff of Security Industry Authority (SIA) checked employees on all our site visits to BS7858:2012. This means that our staff can be trusted to provide full knowledge and support in achieving your service and security goals.

Third-Party Solution Support

We are always happy to help resolve issues, even if you purchased your solution elsewhere. Our unique combination of comprehensive stock levels and decades of support experience means that 95% of all call-outs are resolved on the first visit, meaning your business experiences minimal disruption.

Established in the late 1980s, Safetell’s Service proposition and service culture is based on a strong ethos that continues to this day. The renowned Safetell support infrastructure ensures peace of mind and minimises out-of-hours calls.

Our Service Team is built from an in-house team of experts with a vast wealth of knowledge on-hand to fix and repair a wide variety of security products

Building Security + Staff Protection

For Counters, Service Desks, Partitions, Doors, Electronic Moving Screens and Interlocks; Safetell provides a wide variety of solutions to keep your organisation secure.


Nationwide call-out from vetted engineers


Unsure about a requirement? Check with our experts


Our installation team help take the stress away



We are fully accredited