MET with Approval

CounterShield installation


The Metropolitan Police Force were seeking a solution that would enable customers to talk more easily with the police front counter staff.


Safetell recommended their CounterShield product, which gives front counter staff control over how ‘open’ they want their interaction with the public to be.


“We carried out an extensive survey of both staff and customers during the trial, and 94% of our customers agreed that the use of CounterShield had improved communication with frontline Police staff, and in turn 89% of our staff agreed that the new configuration had helped with customer interaction. We have not only created a better front desk environment, we are also confident that we are fulfilling our duty of care to protect customers and staff.”


Metropolitan Police