Improving Patient Experience

and Staff Safety in A&E


To protect staff against aggressive visitors and provide easy communication between staff and visitors.


After discussing the A&E department’s goals and how they wanted to follow the Design Council’s advice to improve patient experience, it was decided to have two CounterShields – electrically moving security screens which could be fully open, fully closed or anywhere in between those two points. Staff would have control over the specific movements behind the counter.


“By installing the CounterShield screens we have kept true to the initiatives described in the guidance document, whilst maintaining a safe and secure, workable environment for the reception staff.”