Case Study

Safetell’s case studies are a sample of some of the successful projects and work we’re able to complete; from counter works installations to bespoke security doors, CCTV upgrades and swing door automation set-ups.

Portsmouth Council Benefits


Update Cash Office, working around an existing cash vault and structural limitations.


A range of counterwork upgrades, as well as CityWall ballistic walling to reinforce security for the vault.

Safetell’s Brief

When Portsmouth City Council renovated their Civic Service offices, they called on Safetell to assist with updating their cash, and revenue and benefits offices.

Safetell’s brief was to develop a new cash office that would meet the changing needs of the revenue and benefits team by providing better accessibility and asset protection. The Council was keen to ensure employees had a more comfortable work station, and create a more open and welcoming customer focused cash office.

The Safetell security experts also had to work around an existing cash vault and take into account the structural limitations of Guildhall Square building.

The Architect

“We chose Safetell because of their previous track record working with us, commented Andrew Malbon, Chief Project Architect for Portsmouth City Council. “They already knew us and had a good understanding of our security needs and concerns. It was also really useful that they could draw up the master plan, and install both the counters and the security equipment. Their turn key service was a real plus point.”


It took the Safetell team just ten days to install the new ballistic resistant four bay screen and counter (including a single bay at DDA height level compliance), electronic speech systems, transfer trays, cashier draws and tills.

Safetell also secured the vault area with their ballistic resistant CityWall modular walling, and installed a ballistic resistant Staffline door to create an airlock system, accessed with staff swipe cards and a visitor video intercom.

“Working with Safetell’s technical team was very easy, added Andrew. “They are a friendly and professional group – information and ideas were provided very quickly, on site surveys conducted efficiently and the detailed drawings were very helpful in establishing the final design.”

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