Field Service Technician – West Midlands

13 February, 2024

Department: Service

Hours of Work: 40 hours per week plus overtime

Reporting to: Head of Customer Delivery

We are seeking a motivated and experienced Field Service Technician to join our dynamic team. As a Field Service Technician, you will be responsible for delivering exceptional customer service and providing technical support to our clients.

You will be the primary point of contact for all service-related tasks, including maintenance, repair, installation, and troubleshooting. To be successful in this role, you must be a self-starter and have a passion for problem solving. You must also have excellent communication and customer service skills, as well as the ability to maintain and update your own van stock. You must also be comfortable working with a tablet for job reporting.

If you possess the above skills and are looking for an exciting opportunity that allows you to be on the road, work autonomously and solve complex problems, then this is the job for you. Join us and help us drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Key Responsibilities:

The key responsibilities of a Field Service Technician, but are not limited to:

  • Provide excellent customer service experience.
  • Troubleshoot and repair equipment.
  • Maintain own van stock.
  • Adhere to company policies and procedures.
  • Drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

The Company

Safetell has been providing security solutions for over 30 years, starting with Fast Rising Screens for retail banks to protect staff and capital from armed robbery. We have since expanded our range of services to include security screens, counters, doors, speed gates and portals, and now serve government departments, embassies, banks, emergency services and the private sector.

Safetell is an organisation that values its people, we nurture and develop our staff, providing them with the support and training to ensure they have the skills and knowledge to excel in their role.

The Benefits

  • Competitive Annual Salary.
  • 22 days holiday rising in line with service.
  • Auto Enrolment Pension Scheme.
  • Virtual GP Service for Employees and Family Members.

The Person

The key skills and qualities of a Field Service Technician are:

  • BSEN16005 accreditation – Desirable.
  • Recent experience with Automatic Doors (Swing/Slide) – Desirable.
  • Field Service experience within mechanical electrical environment preferable.
  • IT skills (Proficient in mobile device/tablet use).
  • Ability to troubleshoot, i.e. repair equipment.
  • Positive can-do self-motivated attitude towards work and fellow team members & willingness to support other technicians in the field.
  • Excellent communication skills and the ability to work effectively with customers.
  • Full UK Driving License.

If you are looking for a new challenge with an organisation that values its people, then Safetell is the place for you.

Equal Opportunities

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

Security Vetting

At Safetell, the integrity and security of our operations are paramount. All candidates must successfully complete BS7858 security vetting upon acceptance of any role. This rigorous process underscores our commitment to excellence, ensuring a secure environment for our clients and a trustworthy team to achieve it

More Jobs available at Safetell

The Application Process

Prepare Your Documents:
Update your CV and write a cover letter expressing your interest in working at Safetell.

Subject Line:
Use the subject line “Job Application – [Position Name] – [Your Full Name].”

Email Body:
Introduce yourself briefly and mention your interest in the position.

Attach Your Application:
Attach your documents to the email.

Send Your Application:
Email your application to

You’ll receive a confirmation once we receive your application.

Application Review:
Our HR team will review your application and qualifications.

If your qualifications match, we’ll contact you for the next steps. While all submissions are appreciated, only those candidates selected for an interview will be contacted. If you have any questions, email our HR team at We’re excited to learn more about you and your interest in joining Safetell!

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