Keeping Council Workers Safe: They’re Just Doing Their Job
Everyone has the right to feel safe at work; many jobs can be stressful enough without the added fear of going to work and worrying about the possibility of facing aggression or attack. Particularly in councils, where employees deal with the public on the behalf of their employers on a daily basis; the nature of work dealing with sensitive issues affecting members of the public, often working alone, exposes them to increased risks of violence and abuse.
A recent incident at Durham council saw a member of the public climb over a helpdesk to confront workers, as a result of this, and a spate of other cases where staff were threatened and intimidated, the council has spent £49,000 on new security.
Anton Pieterse, Managing Director of Safetell commented “councils have reduced the amount of cash they take and keep on their premises’ over the last few years by introducing online payments and other non-cash payment methods.
This has resulted in the false belief that staff are now safe when serving customers at counters, but this particular incident at Durham Council highlights that despite removing cash from premises, staff will always be at risk from aggression of certain members of the public.
Most people attending council offices just want to resolve their issues and do not plan any aggression towards staff in advance. Sometimes the result of other issues in their lives lead to a member of the public to explode, and unfortunately it is the staff who have to take the abuse.”
A few key risks and consequences of violence and abuse that occur in these situations, highlighted by The Health and Safety Executive, are:
A level of security can be put in place to protect staff from incidents like this, whilst still allowing clear communication and a high level of customer service. Over the last 31 years, Safetell have installed security counters and screens at thousands of premises to protect staff against abuse and the risk of attack.
Safetell has a variety of static and movable security screens that have been purposely designed to protect the staff in councils from public abuse, manual attack and attack with firearms, including:
Security Windows, Glazing and Counterwork – we supply many levels of security glazing and counterwork from protection against manual attack, robbery and abuse up to higher levels of physical attack and/or protection from firearms and blast
CounterShield – a moving security screen automated through a simple press of a button, is a robust protection system that empowers staff by allowing them to control their protection levels throughout the day
Fast Rising Screens – providing open counter trading and instant protection in a fraction of a second
Modular Security Walling – improve manual attack, bullet/ballistic and blast resistance, forming secure enclosures and areas
Interlocking of doors or interlocking door modules – a form of securing and regulating access to a building in a single unit
Security doors – constructed for manual attack, bullet and blast attack resistance, providing access to secure buildings
Access control – an essential form of operational door security that can be designed and specified to any organisations exact requirements
CCTV – a locally broadcasted video system designed to monitor and record any organisation all day and night
Councils have a duty of care to protect their staff and Safetell has the solutions. Give us a call on
+44 (0)1322 223 233 and we can assist in providing a security solution that will not break the bank.