Managing your customer waiting experience

Whatever the circumstances we deserve excellent customer service, this is even more of a priority when, as valued customers we are waiting to pay or waiting for service. As customers we respond better to managed processes and will actually wait longer when we can see progress, our stress levels are reduced as is our perceived waiting time.

Positive impacts can influence the customer experience and by introducing queuing systems a number of positive impacts can be made to the customer experience, sales opportunities, operating efficiency, shrinkage and brand loyalty.

As a business, investing in Queue Management solutions demonstrates you Value your customer, want to manage and improve their Waiting Experiences at the point of paying or service. Queue Management systems can also bring positive customer flow experiences which is typically the last experience your customer will have of your organisation, get it right and your customer will return, get it wrong and they won’t.

Safetell Queue Management “Powered by”

Wavetec is a leading provider of Linear and Diffused Queue Management solutions and information display systems and has been installing and maintaining these for over 20 years.

Our customers include financial institutions, stock exchanges, global banking organisations, foreign currency exchanges, hospitals, public institutions and international airlines – in reality anywhere where there is a customer waiting to pay, receive service or specialist advice and a diffused or Virtual queueing solution is required.

With Safetell’s recognised and trusted customer service proposition we are able to deliver, install and maintain our solutions in a way that exceeds customer expectations.

Diffused Queue management solutions

The Safetell Queue Management “Powered by” Wavetec electronic queue management (EQ) solutions redefines customer care to a highly customer centric concept. It improves the customer journey to ensure their waiting experience is positive by creating a personalized, efficient, informed and fair service.

The EQ Queue Management solutions are practical for environments that require virtual Queue management of physical queues such as banks, service centres, embassies, airports and immigration centres or any environment where “Diffused Queues” provide the fair solution for diverse service or specialist advice provision.

These EQ Queue Management systems speed up waiting and service times, enhance customer experience and ensures this is delivered in an informed way.

This systematic approach towards customer flow management empowers customer facing staff and allows them the freedom to provide improved customer service.

The EQ’s state of the art reporting engine equips management with information to measure their operation and staffs performance against service promises.

The EQ solution can deliver it messages in a choice of languages and its content management allows a mix of information, store or brand promotions and improved customer guidance.

With delighted customers, empowered employees and informed managers the Safetell Queue Management “Powered by” Wavetec EQ solution provides increased sales, improved operating efficiency, improved customer experiences and increased brand loyalty for your business.