| Safetell supplies intelligent queuing systems for retail and service clients, typically used in banks, social service, embassies, airline, government, and other diffused queuing applications – call 01322 22 32 33 for assistance.
These systems are ideal where several service categories are being serviced, to increase operational efficiency and business value.
Safetell intelligent diffused queuing systems allow your customers to wait in comfort, relaxed in the knowledge that their place in the queue is confirmed.
Customers enter the queue by taking a numbered ticket from an easy to use free standing kiosk, or alternatively by a pre-booked appointment confirmed by SMS text, or reward your loyal customers with a preferential queue service when utilising the loyalty card facility on the kiosk.
Safetell intelligent queuing allows you to manage priority, specialist services, and higher value clients for your business, helping your operation to become more efficient, while all customers are made to feel important, and are serviced in a relaxed and controlled atmosphere.
Safetell diffused queuing is available in LED & LCD technologies; our LED systems are low cost while our LCD dispersed queuing system includes enhanced media streaming software that enables marketing and messages to be displayed on LCD screens in your customer waiting area. (LED diffused queuing system – see photos above, LCD diffused queuing system display – see photo below).
Both types of queue management system collect varying types of data; branch reporting software included in the product makes this available for management use.
 Typical statistics include:
- Average service time.
- Total customers served.
- Number of counters open.
- Number of customers served
by the top 10 counters.
- Number of customers served at each counter.
- Work duration of each counter.
- Average service time at each counter.
The same reporting software provides historical and date range reporting; such as the number of customers served at each counter position, or the number of customers served each day.
Safetell can supply enterprise level central reporting software for medium and large multiple store / branch clients, enabling managers to view organizational, regional, or branch performance, to enhance business performance.
Call us on 01322 22 32 33 or email sales@safetell.co.uk for more details.
Safetell provides nationwide service and repair of queue management systems, for both Safetell and third party products through its nationwide network of directly employed BS7858 security vetted technicians and helpdesk – call us on 08701 666 500 or email service@safetell.co.uk for support assistance.
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